Shipping policy
NOVELLE GLOW – Shipping Policy
Processing Time All orders are processed within 1–3 business days from our fulfillment center in the United States. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Times
- 🇺🇸 United States: 3–7 business days
- 🇨🇦 Canada & Mexico: 7–14 business days
- 🌍 North Africa & Middle East: 10–18 business days
- 🌐 Worldwide: 10–21 business days
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total.
Delays Delivery times may be affected by customs clearance, carrier delays, or high-demand periods. We appreciate your patience.
Lost or Damaged Orders If your order arrives damaged or doesn't arrive within the estimated timeframe, please contact us at support@novelleglow.com and we'll make it right.